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Delivery

Delivery

Our delivery options are detailed below. When purchasing fragrances, aerosols or anything that is classed as flammable these items must be sent via DPD Tracked services only due to them being restricted via Royal Mail. Such restricted items can be posted to EU countries listed below but please make sure to select the correct Country Delivery option at checkout. PLEASE NOTE – We are at present unable to send such restricted items to any countries outside of the EU. We apologise for any inconvenience that this may cause.

IMPORTANT INTERNATIONAL DELIVERY INFORMATION - IMPORT TAX & CUSTOMS CHARGES

It is the responsibility of the buyer to pay any tax or customs charges when the item is delivered to you. The price you pay on our website is for the item and postage only. We do not include any customs or tax charges in our prices.

If you decline a parcel because of the tax or customs charges when you receive it and the parcel is returned back to us, we will only refund the cost of the item. We are not responsible for the cost of postage when you have declined the parcel as we are not refunded this by the courier(s)

Delivery guide

Delivery Options How long it takes Postage Fee
Royal Mail Standard 2nd Class (UK only) Delivery within 2-3 working days £3.00
Royal Mail Tracked 48 (UK only) Delivery in 2 working days when ordered before 12:00pm £4.00
Royal Mail Tracked 24 (UK only) Delivery the next working day when ordered before 12:00pm £8.00
Click & Collect Collection available from our Hull Store - 19 King Edward Street, HU1 3RL after 10.30am FREE
International Tracked Delivery is usually made within 5-15 working days dependant on which country the parcel is been sent to. Depending on what is in your order it will either be sent via Royal Mail or DPD based on their postal restrictions £15.00

Please note that personalised, bespoke and made-to-order items will be despatched via your chosen delivery method as soon as the item is ready. Wait times are dependent on demand at the time.

Delivery times

Unless you are having a product specially made, items are despatched same day if ordered before 12 noon. Anything ordered after this time will be despatched next working day. We will send you a confirmation email to let you know when your order is on its way. If you require more information about delivery for a product that you’ve already ordered, please contact customer services on 01482 580706. If you require further assistance please get in touch with us, we’re more than happy to help. Very occasionally, unavoidable factors can delay a parcel e.g bad weather, postal strikes or sometimes you’ve not noticed the while you were out card. We always have your item sent out to you as specified however we ask you to understand that once your parcel is in the hands of your chosen postal service we have no control over its path to yourself. If for any reason your parcel doesn’t turn up as quick as expected we will always do our upmost to help track your item and rectify any issues.

Delivery and promotions

If you take advantage of a promotional code, the reduction is usually applied only to the price of the product and not the delivery cost. Any free delivery offers refers only to the delivery service specified at time of offer.