What we do with the details you provide
Hares & Graces Privacy Commitment
We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact us at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.
Information about you
When you the customer registers to purchase products through our website we ask for information such as your name, e-mail address, postal address, and contact details. We then keep a record of this information.
If you the customer places an order with us we never store details of your payment method. All card details you provide when ordering online are verified through Worldpay our card merchant and are never stored on our system. We do offer telephone ordering so when you make payment your details will be required over the phone. This is done by an authorised member of our team. Your details are keyed straight into our card terminal and no sensitive information is kept on file.
We do keep a record of any purchase/s you make from us. This means we can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.
We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had when using our website or making a purchase.
If you contact us by telephone we may record, store and use that call for future training or business purposes. This includes, without limitation, use for the purpose of dispute resolution and/or complaints management. We will not record any part of the conversation where sensitive information is being provided.
We'll also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of shopping with us. You do not have to answer these questions, but if you do we can communicate with you in a more relevant way and make your shopping experience more pleasurable.
If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us directly and letting us know.
How we use your personal data
All the information we collect via the site or through direct correspondence with yourself e.g. emails and telephone calls with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:
- Passing on your orders to our despatch department so they can supply goods and services to you and for customer administration. We may also use subcontractors (including to assist with delivery and fulfilment) to process and provide your orders to you.
- Planning and managing business activities, including analysis of customers' shopping habits, success of advertisements, emails and product and style preferences of our customers.
- Technical administration of our website.
- Providing you with information about the services we offer.
- Letting you know about the latest offers and news
- To verify details of your payment method or credit card account.
- If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.
Managing your orders
All orders are processed and despatched in line with the details provide on our delivery page. If you are having something made to order the time frame on this is dependent upon demand at the time and a member of our team will keep you updated as to the expected despatch date. On occasion we may need to contact you about your order; this will be done by one of our team.
How we protect information
You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment.
Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments.
We do not store or process your card details that you have entered when placing an order on our website, they are processed via worldpay our card merchant.
Only employees who need the information to perform a specific job are granted access to personally identifiable information.
Storing your credit and debit card details
We never store details of your payment method. All card details you provide are verified through Worldpay our card merchant and are never stored on our system.
How you can help us protect your information
Please keep in mind that whenever you voluntarily disclose personal information online in nonprotected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
How to unsubscribe
If you no longer wish to receive any further email marketing from us please follow the unsubscribe link on one of the emails you have received.
By visiting this website with your browser settings adjusted to allow cookies, you are consenting to us using cookies for the purposes outlined below in order to provide you with a fully functional shopping experience.
Please note: to make full use of our website and to benefit from certain personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. Our website (like many other shopping websites) will not work when cookies are blocked.
- The data we collect through these cookies is solely for the purpose of enhancing our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.
The list below details the cookies used on haresgraces.co.uk. We have outlined who sets these cookies and their purpose. If the party reads something other than 'haresgraces.co.uk', these are our third party business partners who help us to enhance your browsing experience.
What is a cookie?
A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Where cookie technology is not available, an anonymous identifier may be used. An anonymous identifier is a random string of characters used for the same purposes as a cookie. Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. Cookies allow sites like ours to deliver you a personalised shopping experience.
The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.
Types of cookie:
Session (or Transient) Cookies
Session cookies are stored in your computer's memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly. Persistent (or Permanent) Cookies
Persistent cookies are stored in your computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how well the website works and where it can be improved.
Flash Cookies (or Locally Shared Objects)
You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies.
Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookieinformation on a Flash cookie.
Sharing with social networks
If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory.
If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket or buy them. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.