Privacy & Cookies

Privacy Policy

 

What we do with the details you provide

Here at Hares & Graces, we recognise that privacy and security is a major concern. We have therefore set out below the guidelines we use for protecting your personal information. Please read this Privacy Policy carefully and check it periodically since it may change from time to time.

 

Hares & Graces Privacy Commitment

We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact us at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.

 

Consent

Your use of our website, and any disclosure of personal information via the website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

 

Information about you

When you the customer registers to purchase products through our website we ask for information such as your name, e-mail address, postal address, and contact details. We then keep a record of this information.

If you the customer places an order with us we never store details of your payment method. All card details you provide when ordering online are verified through Worldpay our card merchant and are never stored on our system. We do offer telephone ordering so when you make payment your details will be required over the phone. This is done by an authorised member of our team. Your details are keyed straight into our card terminal and no sensitive information is kept on file.

We do keep a record of any purchase/s you make from us. This means we can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.

We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had when using our website or making a purchase.

If you contact us by telephone we may record, store and use that call for future training or business purposes. This includes, without limitation, use for the purpose of dispute resolution and/or complaints management. We will not record any part of the conversation where sensitive information is being provided.

We'll also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of shopping with us. You do not have to answer these questions, but if you do we can communicate with you in a more relevant way and make your shopping experience more pleasurable.

If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us directly and letting us know.

 

How we use your personal data

All the information we collect via the site or through direct correspondence with yourself e.g. emails and telephone calls with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

  1. Passing on your orders to our despatch department so they can supply goods and services to you and for customer administration. We may also use subcontractors (including to assist with delivery and fulfilment) to process and provide your orders to you.
  2. Planning and managing business activities, including analysis of customers' shopping habits, success of advertisements, emails and product and style preferences of our customers.
  3. Technical administration of our website.
  4. Research.
  5. Providing you with information about the services we offer.
  6. Letting you know about the latest offers and news
  7. To verify details of your payment method or credit card account.
  8. In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.
  9. If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.

 

Managing your orders

All orders are processed and despatched in line with the details provide on our delivery page. If you are having something made to order the time frame on this is dependent upon demand at the time and a member of our team will keep you updated as to the expected despatch date. On occasion we may need to contact you about your order; this will be done by one of our team.

 

How we protect information

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment.

Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments.

We do not store or process your card details that you have entered when placing an order on our website, they are processed via worldpay our card merchant.

Only employees who need the information to perform a specific job are granted access to personally identifiable information.

 

Storing your credit and debit card details

We never store details of your payment method. All card details you provide are verified through Worldpay our card merchant and are never stored on our system.

 

How you can help us protect your information

Please keep in mind that whenever you voluntarily disclose personal information online in nonprotected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

 

Further information

If you have questions about your personal data or our privacy policy, please contact us on 01482 580706 to find all the information we have about you, and to correct any inaccuracies, please write to us.

 

How to unsubscribe

If you no longer wish to receive any further email marketing from us please follow the unsubscribe link on one of the emails you have received.

 

Changes to privacy policy

We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on our website.

 

Cookie policy

By visiting this website with your browser settings adjusted to allow cookies, you are consenting to us using cookies for the purposes outlined below in order to provide you with a fully functional shopping experience.

Our cookie policy:

Please note: to make full use of our website and to benefit from certain personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. Our website (like many other shopping websites) will not work when cookies are blocked.

  • We use cookies to provide you with the best user experience possible, without them we wouldn’t be able to do things such as remember your preferences or enable you to store products in your basket. The cookies we use don’t store sensitive information such as your name, address or payment details and they can't harm your computer.
  • The data we collect through these cookies is solely for the purpose of enhancing our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.

The list below details the cookies used on haresgraces.co.uk. We have outlined who sets these cookies and their purpose. If the party reads something other than 'haresgraces.co.uk', these are our third party business partners who help us to enhance your browsing experience.

 

What is a cookie?

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Where cookie technology is not available, an anonymous identifier may be used. An anonymous identifier is a random string of characters used for the same purposes as a cookie. Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. Cookies allow sites like ours to deliver you a personalised shopping experience.

The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.

 

Types of cookie:

Session (or Transient) Cookies

Session cookies are stored in your computer's memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly. Persistent (or Permanent) Cookies

Persistent Cookies

Persistent cookies are stored in your computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how well the website works and where it can be improved.

Flash Cookies (or Locally Shared Objects)

You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies.

Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookieinformation on a Flash cookie.

 

Sharing with social networks

If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory.

 

Managing cookies:

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket or buy them. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.